Refund policy

Return, Replacement & Refund Policy

At Loopykart, we strive to ensure that you have a seamless shopping experience. Since we source our products directly from vetted manufacturing partners, please read our policy carefully to understand how returns, replacements, and refunds are handled.

1. Return & Replacement Window

Reporting Timeframe: Any damage, defect, missing item, or wrong product received must be reported within 24 hours of delivery.

Return Window: Eligible items can be returned or exchanged within 7 days of delivery.

Important Note: Requests submitted after the specified timeframe will unfortunately not be eligible for a return or replacement.

2. Eligibility Criteria

To be eligible for a return or replacement, the item must meet the following conditions:

The product must be unused, unwashed, and in the same condition as received.

It must be returned in its original packaging, including tags, boxes, user manuals, and warranty cards.

Mandatory Unboxing Video: For damage or missing item claims, a clear, unedited raw video of the parcel unboxing from start to finish showing the shipping label is required.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Products damaged due to misuse, altered state, or normal wear and tear.

Items purchased during clearance sales or flash promotions (unless damaged upon arrival).

Personal care, hygiene items, or customized/personalized products.

4. How to Request a Return or Replacement

1. Submit Request: Send an email to loopykart2026@gmail.com or WhatsApp us at 8138824477 within 24 hours of delivery.

2. Provide Proof: Include your Order ID, a brief description of the issue, clear photos/videos of the product, and the unboxing video.

3. Verification: Our team will review your request within 24–48 hours. Once approved, we will provide instructions for reverse pickup or return shipping.

5. Reverse Pickup & Shipping Charges

Damaged / Defective / Wrong Product Received: We will arrange a free reverse pickup from your delivery address. If reverse pickup is unavailable for your PIN code, you may be asked to self-ship the item, and we will reimburse reasonable shipping costs (up to ₹100 upon providing a valid shipping receipt).

Change of Mind / Size Exchanges: The customer will be responsible for the reverse shipping fee.

6. Refund Process & Timelines

Once your returned item is received at our hub/warehouse and passes quality inspection:

Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI) within 5 to 7 business days.

Cash on Delivery (CoD) Orders: Refunds will be processed via UPI ID or Bank Transfer (NEFT) within 5 to 7 business days after you share your banking details with our team.

Store Credit Option: You may also opt for instant Store Credit / Discount Coupon, valid for 12 months.

Note: Shipping fees paid on the original order are non-refundable.

7. Cancellations

Before Shipping: Orders can be canceled within 12 hours of placing the order or before dispatch (whichever is earlier).

After Shipping: Once the package is dispatched, the order cannot be canceled, and our standard return process will apply.